Structured Learning
Learn with well-organized courses and clear learning paths.
Practice & Assess
Improve your skills with tests and hands-on practice.
Career Ready
Develop skills that help you stay prepared for opportunities.
Solve coding challenges, complete timed aptitude assessments, track your progress, and prepare for real opportunities.
Access industry-aligned curriculums, follow guided skill progression paths, and build verifiable technical skills.
Q MATRIX is a structured learning platform designed to help students master in-demand skills through guided courses, practice, and assessments.
Monitor student engagement, analyze performance analytics across departments, and steer institutional learning outcomes.
Generate exportable batch reports, monitor assessment scores in real time, and identify students needing academic support.
Schedule proctored skill evaluations, manage question pools, and coordinate campus training programs efficiently.
Learn with well-organized courses and clear learning paths.
Improve your skills with tests and hands-on practice.
Develop skills that help you stay prepared for opportunities.
Q MATRIX (“Q MATRIX”, “we”, “us”, or “our”) operates the Q MATRIX online learning platform available through qmatrix.co.in and related services, applications, and webpages (collectively, the “Platform”).
This Privacy Policy explains how Q MATRIX collects, uses, stores, protects, and handles personal information provided by students and other users of the Platform.
By creating or using a Q MATRIX account, you acknowledge that you have read and understood this Privacy Policy.
Q MATRIX respects the privacy of its students and users.
Our primary purpose in collecting personal information is to create, maintain, authenticate, and provide access to a user’s Q MATRIX account and the services available through that account.
Q MATRIX does not sell, rent, or commercially trade student personal information to third parties.
We collect and process only information that is reasonably required for the operation, security, administration, and delivery of the Q MATRIX Platform and its services.
Q MATRIX does not intend to use student personal information for unrelated commercial purposes.
Depending on how you use the Platform, Q MATRIX may collect information such as:
When a student creates an account, we may collect information necessary to establish and maintain the account, including, where applicable:
Where Google or another supported authentication method is used, Q MATRIX may receive the account information necessary to establish and authenticate the Q MATRIX account.
When a student uses Q MATRIX, the Platform may necessarily generate or retain information associated with the student’s account, such as:
This information is associated with the user’s account so that Q MATRIX can provide the relevant learning functionality and maintain the user’s account and progress.
Q MATRIX may process limited technical information necessary to operate and secure the Platform, including information such as:
Such information may be used for security, troubleshooting, fraud prevention, service reliability, and protection of the Platform.
Q MATRIX collects and processes personal information primarily for the following purposes:
Q MATRIX does not intentionally collect personal information for purposes unrelated to the operation or legitimate administration of the Platform.
Q MATRIX does not sell, rent, lease, or commercially trade student personal information.
Student information is not sold to advertisers or data brokers.
Q MATRIX does not intend to use student personal information as a commercial data product.
Where third-party service providers are technically required to operate portions of the Platform, information may be processed by those providers strictly in connection with the services they provide to Q MATRIX, subject to applicable contractual, technical, and legal safeguards.
Q MATRIX follows a purpose-limited approach to student information.
Personal information collected for account creation and Platform operation will be used for the purposes described in this Privacy Policy.
Q MATRIX will not intentionally use a student’s personal information for unrelated purposes without an appropriate legal basis, notice, or consent where required by applicable law.
Where additional information is required for a new feature or materially different purpose, Q MATRIX may provide an appropriate notice or request consent where required.
Q MATRIX does not routinely share student personal information with unrelated third parties.
Information may, however, be disclosed or made available in limited circumstances where necessary, including:
Q MATRIX may use trusted third-party technology and service providers for infrastructure, hosting, authentication, communications, security, storage, analytics, or other technical functions necessary to operate the Platform.
Such providers may process information on behalf of Q MATRIX as necessary to provide their services.
Q MATRIX may disclose information where required or permitted by applicable law, regulation, court order, governmental authority, or lawful legal process.
Information may be disclosed where reasonably necessary to:
Q MATRIX will seek to limit such disclosure to information reasonably necessary for the relevant purpose.
The Q MATRIX Platform may use third-party services or technologies to provide specific functionality.
Examples may include services used for:
When a third-party service is used, that third party may process certain information necessary to provide its service.
Third-party services are independently operated and may have their own privacy policies and terms.
Q MATRIX does not control the privacy practices of independent third-party platforms outside Q MATRIX.
Users should review the applicable privacy policies of such third-party services when they interact directly with those services.
Q MATRIX may provide educational video content through third-party video hosting services such as YouTube.
When a video or other external content is delivered through a third-party service, the third party may process information according to its own policies and technologies.
Q MATRIX is responsible for the operation of the Q MATRIX Platform but does not control the privacy practices, security, availability, or data-processing practices of independent third-party platforms.
Accordingly, users should review the privacy policy and terms applicable to those external services.
Students are responsible for maintaining the confidentiality and security of their account credentials.
You should:
Q MATRIX takes reasonable technical and organizational measures intended to protect information under its control.
However, no internet-based service, electronic transmission, computer system, or storage system can be guaranteed to be completely secure.
Therefore, Q MATRIX cannot guarantee that unauthorized access, cyberattacks, data breaches, malware, credential theft, or other security incidents will never occur.
Q MATRIX’s responsibility for personal information is limited to information and systems that are under the control of Q MATRIX.
Q MATRIX is not responsible for the misuse, disclosure, loss, theft, redistribution, publication, or unauthorized use of a student’s personal information that occurs outside the Q MATRIX Platform or outside systems under Q MATRIX’s reasonable control.
For example, Q MATRIX cannot be held responsible for misuse resulting from:
Q MATRIX does not assume responsibility for security incidents or misuse occurring entirely outside systems under its control, subject always to any responsibility that cannot lawfully be excluded under applicable law.
This limitation does not mean that Q MATRIX will ignore a security incident occurring within systems under its control. Where required by applicable law, Q MATRIX will take appropriate steps in response to a confirmed security incident.
Users should exercise appropriate caution when providing personal information to third parties.
Q MATRIX strongly recommends that students do not unnecessarily disclose:
to people or organizations outside Q MATRIX.
Once information is voluntarily provided by a student to an unrelated third party, the handling of that information is generally governed by that third party’s policies and applicable law.
Q MATRIX retains personal information for as long as reasonably necessary to:
When personal information is no longer reasonably required for these purposes, Q MATRIX may delete, anonymize, or otherwise dispose of it in accordance with applicable law and its operational requirements.
Certain information may need to be retained for a longer period where required by law or where reasonably necessary to establish, exercise, or defend legal rights.
A user may contact Q MATRIX to request information regarding their account or request deletion of personal information, subject to applicable law and legitimate retention requirements.
Upon receiving a valid request, Q MATRIX may:
Deletion of an account or personal information may affect the user’s ability to access Q MATRIX services, courses, progress records, or other account-dependent functionality.
Users are responsible for providing accurate information when creating an account.
Users should notify Q MATRIX if account information needs to be corrected or updated.
Q MATRIX may take reasonable steps to maintain accurate account information based on information supplied by the user.
Q MATRIX is an educational platform and may be used by students of different ages.
Where applicable law requires parental or guardian consent for the processing of personal information belonging to a child or minor, Q MATRIX will follow the requirements applicable to that processing.
Parents or lawful guardians who believe that a child has provided personal information to Q MATRIX in circumstances where such processing is not permitted should contact Q MATRIX so that the matter can be reviewed.
Q MATRIX does not knowingly seek to collect unnecessary personal information from children.
Q MATRIX may use cookies, sessions, or similar technical mechanisms necessary for:
These technologies may be necessary for the Platform to function correctly.
Where non-essential cookies or similar technologies are introduced in the future, Q MATRIX will provide appropriate information or choices where required by applicable law.
Q MATRIX uses reasonable technical and organizational measures intended to protect personal information against unauthorized access, alteration, disclosure, destruction, or misuse.
Security measures may include appropriate access controls, authentication mechanisms, server-side protections, monitoring, and other technical safeguards appropriate to the nature of the information and the Platform.
However, no security system can provide an absolute guarantee against every possible security threat.
Therefore, Q MATRIX does not guarantee absolute or uninterrupted security of information transmitted or stored through the internet.
If Q MATRIX becomes aware of a personal-data security incident affecting information under its control, Q MATRIX will assess the incident and take reasonable steps appropriate to the circumstances.
Where notification is required by applicable law, Q MATRIX will provide the required notification to the relevant users, authorities, or other parties in accordance with applicable legal requirements.
Q MATRIX will not knowingly conceal a legally reportable security incident.
Subject to applicable law, users may have rights concerning their personal information, which may include rights to:
Requests may be subject to identity verification and lawful exceptions.
Where consent is the basis for processing, applicable Indian data-protection law provides for withdrawal of consent, subject to the consequences and limitations prescribed by law.
For privacy-related questions, requests, complaints, or concerns, users may contact Q MATRIX at:
When submitting a privacy request, please provide sufficient information for Q MATRIX to identify the relevant account and understand the request.
Q MATRIX may request reasonable information to verify the identity of the person making the request before providing account-related information or processing a deletion or access request.
Certain infrastructure or service providers used by Q MATRIX may process information from locations outside the user’s state or country.
Where personal information is processed by third-party infrastructure or service providers, Q MATRIX will take steps appropriate under applicable law and the relevant contractual and technical arrangements.
Users acknowledge that internet-based services may involve infrastructure operated across multiple geographic locations.
Q MATRIX does not sell student personal information.
Q MATRIX does not authorize unrelated third parties to use student personal information as an independent advertising database.
Student information collected for Q MATRIX account and Platform purposes will not intentionally be converted into a commercial mailing list or sold as a data product.
Q MATRIX may update this Privacy Policy from time to time to reflect:
When this Privacy Policy is updated, Q MATRIX will publish the updated version on the Platform and update the Last Updated date.
Where applicable law requires additional notice or consent for a material change, Q MATRIX will provide such notice or obtain such consent as required.
Users are encouraged to periodically review this Privacy Policy.
This Privacy Policy shall be interpreted and applied in accordance with the laws applicable to Q MATRIX and its operations in India, subject to any mandatory rights or protections available to users under applicable law.
Nothing in this Privacy Policy is intended to exclude or limit any liability, right, remedy, or protection that cannot lawfully be excluded or limited under applicable law.
This Privacy Policy describes Q MATRIX’s intended data-handling practices and is intended to provide users with clear information regarding the collection and processing of personal information.
Nothing in this Privacy Policy should be interpreted as a waiver of any statutory right or protection that cannot legally be waived.
Where applicable law imposes obligations on Q MATRIX that are stricter than the provisions stated in this Privacy Policy, Q MATRIX will comply with those applicable legal obligations.
For questions, privacy requests, data-related concerns, or grievances concerning the Q MATRIX Platform:
Welcome to Q MATRIX. These Terms of Use (“Terms”) constitute a legally binding agreement between you (“User”, “you”, or “your”) and Q MATRIX (“Q MATRIX”, “we”, “us”, or “our”), operated by Anti-Matrix, governing your access to and use of the Q MATRIX digital platform available through qmatrix.co.in, including all associated websites, subdomains, features, tools, applications, and services (collectively, the “Platform”).
Please read these Terms carefully before accessing or using the Platform. By accessing, browsing, registering for, or using Q MATRIX, you acknowledge that you have read, understood, and agreed to be legally bound by these Terms and our Privacy Policy.
If you do not agree to these Terms, you must not access or use the Q MATRIX Platform.
These Terms apply to all individuals who access or use the Platform. By registering an account, logging in, or interacting with any feature of Q MATRIX, you confirm your acceptance of these Terms and any specific guidelines or operational rules posted within particular modules.
If you are accessing the Platform on behalf of or through an educational institution, university, college, or other organization that has entered into a service agreement with Q MATRIX, your access is also subject to the authorization granted by your institution.
Certain users may have additional permissions or responsibilities based on the role assigned to their account. Users must only access features and information that they are authorized to access and must not attempt to use functionality beyond their designated permissions.
Q MATRIX is a unified digital skill-development, assessment, and career-preparation platform designed to integrate learning, practice, evaluation, performance tracking, and career readiness within a structured environment.
The Platform supports a continuous skill-development journey structured around progressive stages: LEARN → PRACTICE → ASSESS → ANALYZE → IMPROVE → PROGRESS → CAREER.
Core capabilities available across the Platform include:
These capabilities are provided for individual skill development and institutional learning support. Q MATRIX is an educational platform and not an employment agency or accredited degree-granting university.
Access to Q MATRIX is available to authorized learners and users who have registered directly or whose accounts have been provisioned through an affiliated partner institution.
If you are under the legal age of majority in your jurisdiction, you represent that your parent, legal guardian, or educational institution has authorized your registration and use of the Platform.
You agree to provide true, accurate, current, and complete information during registration and to maintain the accuracy of your account information. You must not register under a false identity, use another person’s registration details, or create multiple unauthorized accounts.
Your Q MATRIX account is strictly personal to you. You may not sell, trade, license, transfer, or share your account credentials with any other person.
As a user of Q MATRIX, you are responsible for:
Q MATRIX cannot and will not be liable for any loss or damage arising from your failure to comply with these security and operational responsibilities.
Subject to these Terms, Q MATRIX grants you a personal, limited, non-exclusive, non-transferable, revocable license to access and use the Platform solely for lawful, non-commercial educational, skill-development, practice, and assessment purposes.
You agree to use the Platform strictly in compliance with these Terms, all applicable institutional policies, and all relevant local, national, and international laws and regulations.
Assessment integrity is essential to the value and fairness of Q MATRIX. When taking any assessment, test, coding challenge, aptitude module, or simulated interview on the Platform:
Violations of assessment integrity may result in immediate invalidation of test results, loss of XP, suspension of assessment privileges, notification to your institutional authority, or account termination.
You agree that you will not, under any circumstances:
Engaging in prohibited activities may expose you to civil liability, administrative sanctions, and legal action under applicable laws and regulations.
You must keep your account login credentials secure at all times. Use a strong, unique password and log out of shared or public computers after completing your session.
If you discover or suspect that your account has been accessed without authorization or that your password has been compromised, you must immediately change your password and notify us at info@qmatrix.co.in or alert your institution’s technical coordinator.
Q MATRIX personnel will never ask you to disclose your account password. Do not share your password with anyone.
All content, features, and functionality available on or through the Platform—including but not limited to course curricula, video lectures, coding problems, SQL exercises, aptitude question banks, interview question repositories, test cases, scoring rubrics, software code, compiler infrastructure, visual interfaces, graphics, logos, trademarks, and service marks—are the exclusive property of Q MATRIX, Anti-Matrix, or its licensors and are protected by copyright, trademark, trade secret, and other intellectual property laws.
Except as expressly permitted in these Terms, you may not download, copy, reproduce, modify, translate, publish, broadcast, transmit, distribute, perform, display, license, sell, mirror, or create derivative works from any Q MATRIX content without our prior written consent.
Unauthorized reproduction or commercial redistribution of Q MATRIX content is strictly prohibited and will be pursued to the fullest extent of the law.
In the course of using Q MATRIX, users may submit code solutions, text responses, audio recordings, resume files, and academic inputs (“User Content”).
You retain whatever intellectual property and legal rights you hold in the content you submit. Q MATRIX does not claim ownership over your original User Content.
By submitting User Content to the Platform, you grant Q MATRIX a limited, non-exclusive, royalty-free license solely to the extent reasonably necessary to:
You are responsible for ensuring that you have the right to submit your User Content and that it does not infringe the intellectual property, privacy, or other legal rights of any third party.
Q MATRIX incorporates artificial intelligence and automated models to power preparatory tools, such as the AI Skill Test interview simulation, automated evaluation feedback, and the ATS Resume Check.
When using AI-assisted features, you acknowledge and agree that:
To the maximum extent permitted by applicable law, Q MATRIX disclaims liability for decisions made or actions taken based on automated or AI-assisted feedback.
The Platform may integrate with, depend upon, or contain links to third-party services, such as payment gateways, cloud hosting providers, external compilers, or content networks. These third-party services are operated independently of Q MATRIX.
Q MATRIX does not control, endorse, or assume responsibility for the continuous availability, accuracy, performance, or terms of third-party services.
Your use of third-party services is governed solely by the terms and privacy policies of the respective third-party providers. We encourage you to review their terms before engaging with them.
Q MATRIX is provided on an “as is” and “as available” basis. While we strive to maintain high availability and performance, we do not warrant that access will be continuous, uninterrupted, timely, secure, or error-free at all times.
Q MATRIX reserves the right, at any time and without prior liability, to:
We will make reasonable efforts to schedule routine maintenance during off-peak hours where practicable.
Q MATRIX is an educational skill-development, practice, and assessment platform. It is designed to assist learners in developing technical, aptitude, and communication skills.
NO EMPLOYMENT OR ACADEMIC GUARANTEE: Q MATRIX does not promise, represent, or warrant that using the Platform, completing courses, earning XP, clearing assessment levels, ranking on leaderboards, or using career preparation tools will guarantee:
All career preparation features, resume check scores, and internship listings are informational resources provided to assist student preparation and do not constitute employment offers or recruiting guarantees.
Q MATRIX reserves the right, in its sole discretion and without prior notice or liability, to suspend, restrict, or terminate your account and access to the Platform if:
Upon suspension or termination, your right to access the Platform ceases immediately. Sections that by their nature should survive termination (including intellectual property, disclaimers, limitation of liability, indemnification, and dispute resolution) will remain in effect.
To the maximum extent permitted by applicable law, Q MATRIX shall not be liable for indirect, incidental, special, consequential, punitive, or exemplary damages arising from or related to the use of, inability to use, or interruption of the Platform.
Nothing in these Terms excludes or limits any liability that cannot lawfully be excluded or limited under applicable law.
You are responsible for your use of the Platform, your submissions, and your compliance with these Terms.
To the maximum extent permitted by applicable law, you agree to indemnify, defend, and hold harmless Q MATRIX, Anti-Matrix, and their respective directors, officers, employees, and agents from and against any third-party claims, liabilities, damages, losses, costs, or expenses (including reasonable legal fees) arising out of or related to: (a) your violation of these Terms or applicable laws; (b) any User Content you submit that infringes third-party rights; (c) academic dishonesty, cheating, or security abuse carried out through your account; or (d) any unauthorized access resulting from your failure to safeguard your credentials.
Your privacy is fundamental to our service. Personal information collected through the Platform is processed strictly in accordance with our Privacy Policy.
By using Q MATRIX, you acknowledge and agree that personal information necessary to establish and maintain your account and record your learning progress is handled as described in the Privacy Policy. Nothing in these Terms modifies or contradicts the data protections established in the Privacy Policy.
Q MATRIX reserves the right to review, modify, and update these Terms from time to time to reflect platform improvements, operational changes, or evolving legal and regulatory requirements.
When updates occur, the “Last Updated” date at the top of these Terms will be revised. For significant changes that materially affect user rights, we may provide prominent notice on the Platform or via email.
Your continued access to or use of the Platform following the publication of revised Terms constitutes your binding acceptance of those changes.
These Terms, their subject matter, and any disputes or claims arising out of or in connection with them or your use of the Platform shall be governed by and construed in accordance with the applicable laws of India, without regard to conflict of law principles.
Any dispute, controversy, or claim arising out of or relating to these Terms or the Platform shall be subject to the jurisdiction of the competent courts in India, in accordance with applicable law.
Entire Agreement: These Terms, together with the Privacy Policy and any applicable institutional agreement, constitute the entire agreement between you and Q MATRIX regarding the Platform.
Severability: If any provision of these Terms is found to be unlawful, void, or unenforceable, that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.
No Waiver: No failure or delay by Q MATRIX in exercising any right, power, or remedy under these Terms shall operate as a waiver of that or any other right.
Assignment: You may not assign, transfer, or delegate your account or rights under these Terms without our prior written consent. Q MATRIX may assign its rights and obligations under these Terms without restriction.
Headings: Headings in these Terms are for convenience only and do not affect their interpretation.
For any questions, legal notices, feedback, or grievances concerning these Terms of Use, please contact us at:
Q MATRIX (“Q MATRIX”, “we”, “us”, or “our”) provides online skill development, coding practice, aptitude preparation, assessments, and career-readiness solutions through qmatrix.co.in and associated platforms (collectively, the “Platform”).
This Cancellation, Subscription & Refund Policy (“Policy”) outlines the terms, conditions, procedures, and commercial principles applicable to purchases, subscriptions, paid access plans, cancellations, payment inquiries, and refund requests across the Platform.
By purchasing, subscribing to, or accessing any paid service or plan on Q MATRIX, you acknowledge and agree to this Policy, which should be read in conjunction with our Terms of Use and Privacy Policy.
The purpose of this Policy is to establish clear, transparent, and fair standards regarding subscriptions, paid services, cancellations, billing inquiries, and refund eligibility on the Q MATRIX platform. This Policy is designed to provide unambiguous commercial terms and outline efficient, secure resolution pathways for legitimate payment issues.
This Policy applies to all individual users, learners, and subscribers who purchase or access paid offerings, feature upgrades, individual subscription plans, or paid digital services on or through Q MATRIX.
Access provided through university, college, educational institution, training partner, or corporate arrangements is governed by the specific institutional agreement entered into between Q MATRIX (or Anti-Matrix) and the respective organization. Institutional students or faculty whose accounts are provisioned under institutional licensing are not billed directly by Q MATRIX and are not subject to direct individual subscription fees.
Q MATRIX offers specialized digital educational tools, including coding challenges, compiler execution sandboxes, aptitude test series, AI-assisted resume ATS scoring, interview preparation modules, and performance analytics.
Q MATRIX currently provides certain paid services on a fixed-term prepaid basis. The applicable service or access remains available for the validity period specified at the time of purchase following successful activation and ordinarily expires at the end of that period.
Where Q MATRIX introduces an automatically renewing subscription in the future, the applicable renewal, cancellation, and billing terms will be presented to the user before or at the time of purchase.
All payments on Q MATRIX must be made in Indian Rupees (INR) or other approved currencies using supported payment mechanisms, including Unified Payments Interface (UPI), debit cards, credit cards, net banking, or approved payment gateways.
Upon successful authorization, verification, and settlement of payment, digital access to the purchased subscription or service is activated and provisioned immediately for the user’s account.
Users are responsible for ensuring that their payment information is accurate, valid, and authorized, and that sufficient funds or credit lines are available to complete the transaction.
It is important to understand the distinction between cancellation and refund:
Because Q MATRIX currently operates on a fixed-term prepaid basis without automatic recurring debits, access remains active for the full validity period specified at the time of purchase and ordinarily concludes at the end of that term without automatic renewal charges.
Where Q MATRIX introduces an automatically renewing subscription in the future, cancellation will generally prevent the subscription from renewing for a subsequent billing period. Cancellation of a subscription does not, by itself, create an entitlement to a refund for the current or completed billing period, unless otherwise stated at the time of purchase or required by applicable law.
Payments made for Q MATRIX subscriptions, plans, digital services, or other paid offerings are generally non-refundable once the payment has been successfully completed and the applicable service, access, or subscription benefits have been provisioned.
Nothing in this Policy is intended to exclude, restrict, or override any refund, cancellation, withdrawal, consumer, or other right that cannot lawfully be excluded or restricted under applicable law. To the extent permitted by applicable law, all purchases are final and non-refundable except as expressly provided in this Policy.
Once a payment has been successfully completed and the applicable service or access has been provisioned, the payment is generally non-refundable. This reflects the nature of Q MATRIX’s digital services and offerings, where platform availability, technology, system security, hosting, infrastructure, support, and related operational resources are committed in connection with each provisioned account and purchased access.
Accordingly, once a paid service or digital access pass has been activated and made available on the user’s profile, the corresponding payment is ordinarily not eligible for cancellation, withdrawal, or discretionary refund.
Notwithstanding the general non-refundable policy, Q MATRIX will review and may authorize a refund or payment adjustment in the following verified circumstances:
Minor cosmetic bugs, temporary scheduled platform maintenance, personal scheduling conflicts, changes in career or academic plans, or failure to actively use the platform during an active subscription period do not constitute valid grounds for a refund.
A clear distinction exists between successfully completed payments, failed payment attempts, debited but unconfirmed transactions, and approved refunds:
If you believe you have been charged multiple times for the same subscription or plan, please contact us promptly with the relevant transaction references.
Upon verifying that multiple debits occurred for the same account and that duplicate access was not intentionally purchased or utilized across distinct accounts, Q MATRIX will promptly initiate a full refund for the duplicate transaction(s) to the original payment source.
Payments may be processed through third-party payment service providers, including Cashfree and PhonePe, depending on the payment method and transaction flow. While Q MATRIX facilitates secure checkout integration, all financial transactions are subject to the processing guidelines, security standards, and settlement cycles of the respective payment providers and the user’s issuing bank.
Where payments are processed through a third-party payment provider, applicable processing, reversal, and settlement timelines may depend on that provider and the user’s financial institution. Q MATRIX does not store full credit card numbers, debit card numbers, CVVs, or bank account credentials on its servers.
Payments, subscriptions, enterprise licenses, or platform access obtained by or on behalf of an educational institution, university, college, corporate entity, or training partner are governed by the applicable institutional commercial agreement, memorandum of understanding (MoU), purchase order, or formal contract executed between Q MATRIX (or Anti-Matrix) and the purchasing organization.
Individual students, faculty members, or administrators accessing Q MATRIX through an institutional license are not billed individually by Q MATRIX and are not eligible for individual refunds from Q MATRIX. Any billing, renewal, or licensing questions regarding institutional access must be directed to the respective institution’s administrative authorities.
Where a subscription is purchased using a promotional discount, campus coupon code, introductory pricing, or bundled offer, any approved refund (under an eligible exception) will be calculated strictly based on the net amount actually paid by the user after applying all discounts, and not on the standard, undiscounted price.
Promotional coupon codes, referral credits, discount vouchers, and bonus validity days have no standalone cash value and are not redeemable for cash, credit, or transfer.
Q MATRIX maintains strict standards of academic honesty, platform security, and respectful community conduct. If a user’s account or access is suspended, restricted, or terminated by Q MATRIX due to:
such suspension or termination does not create an entitlement to a refund, reimbursement, or pro-rated compensation for any remaining period of access, subject to any non-waivable rights guaranteed under applicable law.
Q MATRIX reserves the right to introduce new subscription tiers, discontinue legacy plans, modify features, or revise pricing at its sole discretion.
Any price change or modification to plan structure will apply only to prospective purchases, subsequent renewals, or new enrollments, and will not retroactively alter the pricing or validity of an active prepaid subscription period already purchased.
To report a payment issue, duplicate debit, or submit a refund request under an eligible exception, users must submit a written request to our dedicated support email:
Official Support Email: info@qmatrix.co.in
Subject Format: Payment Inquiry / Refund Request – [Registered Email] – [Order Reference]
To enable swift verification and processing, please include the following details in your email:
CRITICAL SECURITY NOTICE: For your privacy and financial security, NEVER send full credit or debit card numbers, CVV numbers, card PINs, UPI PINs, account passwords, one-time passwords (OTPs), or online banking credentials via email. Q MATRIX will NEVER ask you for your PIN, OTP, password, or CVV.
Upon receipt of a payment inquiry or refund request, Q MATRIX will review the submission and initiate transaction verification with the relevant payment gateway within two (2) to three (3) business days.
Where a refund is verified and approved by Q MATRIX, the refund will be initiated directly through the original payment method used during checkout.
Once a refund has been approved and initiated, the time required for the amount to appear in the original payment account may depend on the relevant payment provider, bank, card network, or financial institution.
If you have any questions, concerns, or requests regarding this Cancellation, Subscription & Refund Policy, please contact us at:
Q MATRIX reserves the right to review, update, and modify this Policy periodically to reflect changes in our service offerings, operational models, payment partner requirements, or relevant statutory developments.
When updates are published, the “Last Updated” date at the top of this Policy will be revised accordingly. Your continued access to or use of the Platform after changes are published constitutes your acceptance of the revised Policy.
Nothing in this Policy is intended to exclude, restrict, or override any refund, cancellation, withdrawal, consumer, or other right that cannot lawfully be excluded or restricted under applicable law. All provisions of this Policy apply to the maximum extent permitted by applicable law.
This Policy is governed by and construed in accordance with the laws of India, consistent with the Q MATRIX Terms of Use. If any provision of this Policy is determined by a court or authority of competent jurisdiction to be invalid, illegal, or unenforceable, such provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.